Frequently Asked Questions
Everything you need to know about your Fandom Tokyo orders.
How long does shipping take from Japan?
We offer worldwide shipping directly from our Tokyo warehouse. Standard shipping typically takes 7-14 business days, while Express Shipping via DHL or EMS arrives within 3-5 business days.
Are your products officially licensed?
Yes, 100%. Fandom Tokyo exclusively stocks authentic, officially licensed apparel and accessories sourced directly from reputable Japanese manufacturers and brands.
What is your return policy?
We accept returns within 30 days of delivery, provided the items are in their original condition with all tags attached. Please note that customers are responsible for international return shipping costs.
How do I know which size to choose?
Japanese sizing can run smaller than Western standards. We provide a detailed size chart on every product page with measurements in both centimeters and inches to help you find the perfect fit.
Do I have to pay customs or import duties?
Depending on your country's regulations, your order may be subject to import duties or VAT. These fees are determined by your local customs office and are the responsibility of the customer.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.